Every Wyngz of Light product is made specifically for your order. Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, an incorrect size selection, or a change of color preference.
Damaged, Defective, Misprinted, or Incorrect Items
If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of receiving it. We will review the claim and, when approved, arrange an appropriate replacement or refund.
Please include:
- Your order number
- A clear description of the problem
- Clear photographs showing the item and issue
Lost Packages
A package believed to be lost in transit must be reported within 30 days of its estimated delivery date. We may ask you to confirm the address and check with the carrier or local post office before a claim is approved.
Wrong Address or Unclaimed Packages
Orders returned because of an incomplete or incorrect address, or because they were unclaimed, may require a new shipping charge before reshipment. Returned packages must be claimed promptly because the fulfillment provider may not retain them indefinitely.
Packages Marked Delivered
When tracking shows a package was delivered, first check the delivery area, household members, neighbors, and the carrier or local post office. A replacement or refund is not guaranteed when tracking confirms delivery to the address provided at checkout.
Before Returning Anything
Contact us before mailing an item. Do not send products to the address printed on a package without receiving instructions. Unauthorized returns may not qualify for a refund or replacement.
Refunds
Approved refunds are issued to the original payment method. Financial institutions may require additional time to post the credit after it is processed.
Requesting Help
Email wyngzoflight@gmail.com or use our Contact page. Include your order number, explanation, and requested photographs.
Last updated: August 21, 2026.